Suzanne Randell Floral Design

TERMS & CONDITIONS

DEPOSIT
A non-refundable booking fee of £100 is required to secure the booking.  A booking is not secure until the booking fee has been received and may result in the date becoming unavailable.   

PAYMENTS
A detailed order confirmation/final invoice will be sent out 4-5 weeks prior to the wedding/event, detailing the final balance and payment details.  No further payment reminders will be sent, and it is the responsibility of the client to ensure payment is on time.  The balance must be paid by the client in cleared monies no later than the date set out in the final invoice by bank transfer to the account specified.

If payment is not received by the date specified this shall be constituted as breach of contract by the client.  We reserve the right to hold the order until payment is made in full.  When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to create the flower designs as laid out in the final invoice/order confirmation. In these circumstances the flowers will be made as close to the order confirmation as possible with no redress or liability on Suzanne Randell Floral Design.  If possible, and depending on the type of order, all details must be finalised and confirmed at least 4 weeks prior to the event.

FLOWER VARIATIONS
Due to seasonal variations, some flowers and foliage may have to be substituted.  If this situation occurs, we will contact you as soon as possible to advise and to seek approval of a substitution. Whilst we make every endeavour to obtain all specific items, we cannot be held responsible if the products you have ordered are not available at the time of your event, for example, due to bad weather conditions or poor condition of stock upon collection from the wholesalers.  Although every effort is made to minimise your flower prices Suzanne Randell Floral Design may be subject to market fluctuations beyond our control. 

DELIVERY
The total price will include delivery of flowers on the day to a maximum of two addresses and is subject to a minimum order value of £200.  An additional delivery address will be at our discretion and may be subject to an extra delivery charge.  Whilst we endeavour to make all deliveries within sufficient time before the event (flowers normally delivered 4-5 hours before event) we cannot be held responsible for any unexpected events that may occur which are beyond our control.  We will endeavour to make alternative arrangements should this happen.

CANCELLATIONS
In the circumstance that the event is cancelled by the client, and costs have been incurred we reserve the right to charge for those costs.  In the event of a cancellation by yourselves, charges are as follows:  More than ninety days prior to the date = booking fee only.  Ninety days to one calendar month prior to the date = booking fee plus half the remaining cost.  Less than one calendar month prior to the date = full amount.  In the event of postponement, and subject to availablity we will carry the monies paid forward to the new wedding date.  If Suzanne Randell Floral Design is unavailable on the new wedding date, the full amount will be refunded to the client minus the deposit.

GOVERNMENT ADVICE/COVID-19
If the event is postponed due to Government advice, a lockdown, or the bride and groom are unwell with Covid-19 then we will accommodate any new date change. If the florist supplying the flowers is unwell due to Covid-19 then the wedding flowers will be created by the floristry team, and we will arrange collection or delivery whichever is most convenient for the client in light of any Covid-19 rearrangements.

CONSULTATIONS
We will provide a no-obligation free initial consultation and once booked with a deposit, an extra consultation to either the venue/church or flower market will be offered (if required and deemed necessary) - when finalising the flower order we will provide a phone call/email, face to face meeting or Zoom consultation free of charge - any further face to face meetings requested by the client above and beyond this will be charged at £20 per hour with this amount added to the final balance.  

 By paying the non-refundable booking fee, the client is accepting all the above terms and conditions.